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ANSWERS TO YOUR QUESTIONS

Shopping Information

HOW MUCH IS THE SERVICE FEE AND SHIPPING COST?
Please check our service price page.
WHAT ARE THE DELIVERY METHODS?
We are using EMS, EMS Premium, K-Packet, and Surface mail which are very reliable and cheaper than other freight courier.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally with cheap shipping fee.
WHERE SHOULD I CONTACT IF I HAVE A QUESTION?
Please contact us via SSN (Instagram, Facebook, and Twitter) or EMAIL (support@k-more.net).

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
You can pay by PayPal or wire transfer. When you complete and submit the order form, we will confirm the final quotation and send you an invoice. All you have to do is pay for that invoice.
DO I NEED TO PAY CUSTOM DUTIES (TARIFF)?
Rules for tariffs vary from country to country. Tariffs will be imposed if the amount exceeds a certain amount, and it would be better to check it before proceeding. K-more is not responsible for tariffs paid by customers. We do not undervalue the price of your items because it is illegal and K-more operated in compliance with Korean export laws.

Orders and Returns

CAN I CHECK DELIVERY STATUS OF MY GOODS?
Yes. After shipping we will give you the invoice number and a link to track. You can check it through.
CAN I CHECK MY GOODS BEFORE SHIPPING?
Yes. As we inspect your items, we provide a free photo service. So you can check the items to be delivered.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Before shipping abroad, you can change or cancel your orders freely. (2nd hand order can't be canceled or refunded once we make a payment) Likewise, refunds are only available before shipping. Once your items are shipped internationally, it cannot be returned and refunded. In the case of a refund, a refund will be made excluding service fees.
WHAT SHOULD I DO IF ITEMS DISAPPEAR DURING SHIPPING?
K-more cannot be responsible for items lost in the mail. But you don’t need to worry about losing. We only use reliable freight forwarders and they will give you tracking number for checking. So there is little chance that your items will disappear in the mail. Instead, we highly recommend adding insurance  to items over $300.
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